Frequently Asked Questions

We are pleased to serve seniors throughout Monroe County, New York. These areas of service include the following:

There are a number of warning signs that a senior may be in need of assistance to remain safe at home, including experiencing a fall or hospitalization, losing weight, expired foods in the pantry or refrigerator, poor hygiene, poor housekeeping, missing bills, missing appointments, depression, confusion, and getting up during the night, just to name a few. Contact us to schedule a free in-home consultation, and we will help you determine if care is needed.

We cover a wide range of non-medical in-home care needs, including companionship, cleaning, medication reminders, shower/bathing assistance, meal planning and preparation, transportation, running errands, pet care, help with PT/OT exercises, and much more. Please visit our Services page to learn more.

Lightning fast! We can have care started in the home in as little as 1 – 2 hours.

We accept private pay, including Visa, Mastercard, and ACH, as well as long-term care insurance and some veterans’ benefits.

As a non-medical home care provider, our services are covered by long-term care insurance, VA, and private pay only.

Our agency and care staff are fully insured and bonded for your protection and peace of mind.

Ensuring a safe environment for seniors is our ultimate goal, and we go to great lengths to confirm that the caregivers we hire are fully background checked, going back seven years for criminal, DMV, and drug screenings. We also conduct thorough interviews to determine if a caregiver is someone we would want to care for our own aging parents at home and only hire those who meet our stringent criteria.

Our caregivers are extensively trained in our training classroom, both initially and ongoing, throughout their employment.  This training includes a specialized focus on exceptional care for those with Alzheimer’s and other types of dementia.

Some of the many ways we have earned our reputation as an excellent provider of in-home care services include our attention to detail, the fact that we never miss a shift, and our expertise in Alzheimer’s/dementia care, as well as elder abuse and fall prevention. We are proud to be the only agency in the area with a Matter of Balance and fall prevention program that is medically proven to reduce falls and improve balance. Unlike other home care agencies, we specialize in emergency care needs and can fill a shift within 1 – 2 hours.

Another aspect that sets us apart is our open and transparent communication among our clients, their families, and their healthcare providers. We work hard to ensure that each party is up to date with the latest information regarding their loved one's health and quality of life.

Home care empowers seniors to continue to enjoy living and thriving in the homes they have established, where they are most comfortable and can remain in control of the many daily choices that occur, such as when, where, and what to eat for each meal, what activities to engage in, what time to sleep and wake up, etc. Additionally, home care has been shown to reduce the risk of hospitalizations, falls, and depression for a healthier and safer quality of life.

Anyone in need of assistance to stay safe and well at home can receive our services.

We are always here for you, any time. Just call us and leave a message, and our on-call staff member will get back to you right away.

Yes, we are pleased to serve seniors wherever they call home. This includes independent living communities, assisted living communities, nursing homes, rehabilitation centers, hospitals, and so much more.

We pride ourselves on never missing a shift and will immediately provide a replacement caregiver if a senior’s primary caregiver is unavailable for any reason. We have checks in place, should a caregiver miss a clock-in. Our entire office receives a notification if a caregiver has not arrived, alerting us to jump in to help ensure your care need is met.